We're Here To Help
Our goal is to make VromptAI simple, reliable, and powerful for creators, filmmakers, marketers, developers, and AI enthusiasts. If you encounter any issues, our support team is ready to assist.
Contact Support
General Support inquiries and assistance.
support@vromptai.comschedule Usually within 24 hours
verified Priority support for Pro and Studio
Feature Requests
We're constantly improving VromptAI. Send feedback to:
lightbulb feedback@vromptai.comSOON
forumCommunity
Portal Coming Soon
Common Issues
videocam_offVideo Not Processing
Possible Reasons
- • Unsupported or corrupted video file
- • File exceeds size or duration limits
- • Temporary processing issue
- • Unsupported format
Try These Fixes
- → Re-upload the video file
- → Compress the video and try again
- → Ensure video is within time and size limits
- → Try again after a few moments
warningPrompt Quality Issues
For Best Results
high_qualityUse higher-quality videos
compressAvoid extremely compressed footage
visibilityEnsure the main subject is visible
movieUse videos with clear camera movement